Ticketpro

By purchasing a ticket and attending Lemo Fest, you agree to the following terms and conditions:

•	All tickets are non-refundable but transferable to other patrons.

•	Entry is only permitted with a valid ticket.

•	Lost, stolen, or damaged tickets will not be replaced.

•	The organizer reserves the right to change the lineup and schedule without prior notice.

•	Gates open at designated times as communicated on official platforms.

•	Security screening and identification verification will be conducted at entry points.

•	Patrons may be denied entry for non-compliance or if found aggressive, or in possession of prohibited items.

•	All patrons must complete registration with full name, contact number, email (if applicable), and a picture (if applicable).

•	Your data is protected under our Privacy Policy and used strictly for event safety purposes.

•	Some events within Lemo Fest may have age limits (e.g., 12+ or 18+). Please check event-specific guidelines before purchasing a ticket.

•	Children must be accompanied by a responsible adult at all times.

•	No weapons, illegal substances, fireworks, glass, or hazardous materials allowed.

•	No cooler boxes or outside food/drinks permitted unless authorized.

•	Professional recording equipment is prohibited without prior media accreditation.

•	Disorderly or abusive conduct will result in immediate ejection from the venue.

•	Attendees must follow the instructions of event crew and security personnel.

•	The festival site is monitored by CCTV and security teams for your safety.

•	By entering the festival, you consent to being photographed, filmed, or recorded for promotional and archival purposes by Lemo Fest and its partners.

•	No unauthorized live streaming or commercial content capture is allowed.

•	Attendees enter the venue at their own risk. Lemo Fest and its affiliates are not liable for personal injury, theft, or damage to personal property.

•	The organizer is not responsible for event cancellation due to force majeure, including but not limited to weather, government restrictions, or health emergencies.

•	Personal data collected during ticket purchases and registration is protected under POPIA (Protection of Personal Information Act).

•	Information is used solely for access control and emergency communication related to Lemo Fest.

•	Data will not be sold, distributed, or shared with third parties without consent.

•	The Lemo Fest organizers reserve the right to deny or revoke admission at their discretion, with or without refund.

"While every effort has been made to ensure accuracy, the issuer accepts no liability for any errors or omissions."

Patrons enter and remain on these premises entirely at their own risk.

The organisers, venue owners, promoters, sponsors, and their agents or employees accept no responsibility or liability for any loss, injury, damage, death, or theft sustained on the premises, whether arising from negligence or otherwise.

Lemo Fest

In accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”)

Lemo Fest (“Lemo Fest”, “we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected from our patrons, sponsors, partners, and other stakeholders in accordance with the POPIA.

This Privacy Policy outlines how we collect, use, retain, share, and protect your personal information, and the rights you have regarding that information.

•	Ensure lawful processing of personal information;

•	Inform patrons of the types of personal information collected;

•	Explain the purpose for which information is used;

•	Describe data security and access measures;

•	Outline data subject rights under POPIA.

Lemo Fest collects the following personal information through online registration platforms, ticket portals, and in-person verification systems:

•	Contact Details (Phone number and Email address)

•	Selfie or Photo (used for biometric and security access validation)

•	Ticket Category or Package Selection (VIP, General, etc.)

This information is collected directly from the data subject when:

•	Purchasing tickets via authorised ticketing platforms

•	Registering for access to Lemo Green Park

•	Participating in Lemo Fest campaigns or competitions

Personal information is processed for the following legitimate and necessary purposes:

•	To verify ticket holders and streamline access at Lemo Fest venues

•	To enhance patron security and safety through registration screening

•	To provide relevant event communications and updates (if applicable)

•	To manage ticketing and access credentials efficiently

•	To comply with applicable legal and regulatory requirements

•	To provide you with relevant event promotions, updates, and offers through direct marketing via SMS, email, or social media, in accordance with Section 69 of the POPI Act

No personal information will be processed for purposes other than those for which it was collected without further consent.

The processing of personal information is carried out:

•	With the consent of the data subject (as provided upon registration);

•	As necessary for the conclusion or performance of a ticketing contract;

•	As required by law or to protect legitimate interests of the data subject or Lemo Fest.

Lemo Fest stores personal information securely in compliance with POPIA, including but not limited to:

•	Restricted administrative access controls;

•	Third-party service providers who comply with equivalent data protection obligations.

Personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected.

We will not disclose or share personal information with any third party except:

•	With authorised event security or ticketing service providers for event operations;

•	If required by law, legal process, or a competent regulatory authority;

•	With your explicit, informed, and written consent.

In terms of POPIA, you have the right to:

•	Access your personal information held by us

•	Correct or update inaccurate or incomplete information

•	Request deletion of personal information (subject to lawful processing grounds)

•	Withdraw consent at any time (note: this may affect event access eligibility)

•	Lodge a complaint with the Information Regulator

To exercise any of the above rights, please contact:

We implement reasonable and appropriate technical and organisational measures to secure the integrity and confidentiality of personal information. These include:

•	Physical security at processing facilities

Lemo Fest reserves the right to update or modify this policy at any time. Any changes will be communicated via our website or official communication channels.

While every effort has been made to ensure accuracy, the issuer accepts no liability for any errors or omissions.

Imprint

Lemo Fest

Organizer

Ticket Service Provider