HOSPITALI-TEE LOUNGE ONLINE BOOKING TERMS AND CONDITIONS
Entered by and between
SUN INTERNATIONAL MANAGEMENT LIMITED (hereinafter referred to as “SIML”)
And
The ONLINE TICKETPRO PURCHASER (hereinafter referred to as “the Client”)
1 BOOKING AND CONFIRMATION
1.1 Please note that the sale of any hospitality tickets is subject to availability and at the sole discretion of SIML. Due to a limited number of tickets being available each day, tickets are allocated and confirmed on a first come first paid basis. No provisional bookings will be accepted by SIML.
1.2 The Client acknowledges that they have read, understood and agree to all the terms and conditions by purchasing these tickets.
2 COLLECTION AND RELEASE OF HOSPITALI-TEE LOUNGE TICKETS
2.1 For security reasons, SIML will not post, deliver or courier any hospitality accreditation to clients, any such accreditation may only be redeemed against a TicketPro ticket – as the Welcome Walkway on the day of validity of the Nedbank Golf.
2.2 SIML will not be liable to replace any hospitality accreditation that may have been lost, destroyed or misplaced by the client for any reason whatsoever.
3 INFORMATION AND PRICING
3.1 Whilst every effort will be made to ensure the accuracy of the information contained on SIML’s website,
brochure and/or quote - such information is subject to alteration or amendment at any time, without prior notice
to the Client and without risk to SIML. SIML shall not be held liable for any inaccuracies on any website, brochure
or quote supplied by it or an associated partner, and SIML will not be held liable for any damages or loss arising
out of such incorrect or amended information.
3.2 SIML shall be entitled, at its sole discretion, to determine the pricing of any hospitality ticket or service and
may adjust the price in accordance with the prevailing market conditions, without prior notice to anyone.
3.3 No price change will be implemented once payment is received in full from the Client against an issued invoice
unless changes are requested by the Client.
4 CATERING AND SPECIAL DIETARY REQUIREMENTS
4.1 SIML shall provide and offer catering as well as a variety of alcoholic and non-alcoholic beverages in the
designated hospitality facility. All food and alcoholic beverages must be consumed within the hospitality facility.
4.2 It is the Client’s obligation to ensure that SIML is notified on the TicketPro online portal of any special dietary
requirements including, but not limited to Vegetarian, Halaal or Kosher - whether for him/herself or for any of its
guests and invitees. There will be an additional charge to the client for special catering and/or dietary
requirements/requests on the TicketPro booking portal, which is payable immediately when purchasing your ticket.
Notice of any special dietary requirements must be received by SIML at least 3 weeks
At point of online booking - failing to advise SIML of any dietaries, SIML shall assume that no special dietary requirements are necessary, and as such SIML will not be required to provide any dietary services on the day.
5 CHILDREN AND MINORS
5.1 The Client or any of its guests and invitees shall ensure that any children and minors that accompany the clients to the even, are well supervised at all times, and that such children and minors are not a disturbance to other clients of the event.
5.2 The Client shall at all times be responsible for the safety of the children and minors that are accompanying the
Client or any of its guests and invitees.
5.3 SIML shall not be held liable for any injury or death of any minor or child, irrespective of whether such injury or death is caused by the negligence, omission or fault of SIML or any of its employees, agents, representatives, suppliers or sub-contractors.
5.4 The below child policy will apply for all Hospitali-Tee Lounge tickets:
5.4.1 Children aged 0 to max 2 years = Complimentary access to the facility.
Limited to a maximum of 2 children per booking.
5.4.2 Children ages 2 years and older = Charged at full rate
6 ACCESS TO HOSPITALI-TEE LOUNGE AREAS
6.1 In order to gain access to the hospitality facility the client shall ensure that the necessary accreditation is displayed in
the required manner (i.e. wrapped/fastened around the bearer’s wrist) at all times and is at all times visible to the
security guard at any access points or management of the event - and must be shown to any of SIML’s staff upon request.
No access will be granted to the hospitality facility without the required accreditation.
6.2 Failing to do so, SIML may evict the client or any of its guests or invitees from the hospitality facility.
6.3 Right of admission to the hospitality facility is reserved by SIML.
7 NON-PAYMENT AND/OR CANCELLATION OF AGREEMENT BY CLIENT
7.1 Should the client wish to cancel the online purchased hospitality tickets; the following will apply:
7.2.1 Client advises SIML more than 45 calendar days prior to the scheduled date of the event, the client agrees that he/she/it/they will be held liable by SIML for an amount equal to 50% of the total purchase price of the hospitality tickets and SIML is entitled to retain such amount, and refund the balance only, if any, to the client.
7.2.2 Client advises SIML more than 30 calendar days but less than 45 calendar days prior to the scheduled date of the event, the client agrees that he/she/it/they will be held liable by SIML for an amount equal to 75% of the to purchase price of the hospitality tickets and SIML is entitled to retain such amount, and refund the balance only, if any, to the client.
7.2.3 Client advises SIML less than 30 calendar days prior to the scheduled date of the event, the client agrees that SIML may retain any and all monies received/the total purchase price of the hospitality tickets.
7.3 Cancellation by the client of this agreement will only be valid if receipt of such notice to cancel is acknowledged
by an authorized representative of SIML and has been received from the client in writing, this can be done by contact
the following: ngchospitality@suninternational.com
7.4 Should the client wish to reverse the cancellation in terms of clause 7.2, then this shall be in the sole operational
discretion of SIML.
8 CANCELLATION OF EVENT
Should SIML be prevented by force majeure from complying with its obligations in terms of these terms and conditions, then the client shall have no claim of any nature whatsoever against SIML arising out of its consequent failure to provide hospitality tickets and services. For the purposes of this clause, a force majeure shall, without limitation of the general of the aforegoing, be deemed to include any act of God, epidemic/pandemic, strikes, lock outs, any labour/industrial actions, fire, explosions, terrorist attacks, war (whether declared or not), civil war, coup d’etat, invasion, any hostile acts of foreign enemies, riot, civil insurrection, military uprising, insurrection, rebellion, revolution, military or usurped power, flood, earthquake, lightning, action, intervention, or decree of local or national government, interruption of services, such as water and electricity or any other cause beyond the reasonable control of the party affected.
8.1 Should the event, due to force majeure or for any reason beyond SIML’s reasonable control
8.1.1 be cancelled more than 45 days prior to the event, SIML shall refund the client the full purchase price of thehospitality tickets less any other cancellation charges applicable.
8.1.2 be cancelled less than 45 but more than 30 days prior to the event, SIML shall refund the client up to 50% of the purchase price of the hospitality tickets, less any other cancellation charges applicable.
8.1.3 be cancelled less than 30 days prior to the event, SIML shall refund the client up to 25% of the purchase price of the hospitality tickets, less any other cancellation charges applicable.
8.1.4 If play is delayed or interrupted but has commenced as scheduled or is resumed on the same day, then the Ticket Holders shall NOT be eligible for a refund.
8.2 Should the event be cancelled due to Covid-19 restrictions imposed by government at any time before the event is scheduled to take place, SIML shall refund the Client up to 90% of the purchase price of the hospitality tickets less any other cancellation charges applicable. The amounts retained by SIML is to cover inter ali,a administration fees incurred by SIML.
9 TRANSFER OF HOSPITALITY TICKETS
9.1 The Client is prohibited from advertising and on-selling/reselling the hospitality tickets, and/or awarding the hospitality tickets as a prize to another party - without SIML’s prior written consent, in writing – and such decision is within SIML’s sole and absolute discretion.
9.2 Any contravention of clauses 9.1 by the Client (whether intentionally or otherwise), SIML shall be entitled to withdraw the hospitality ticket/s and evict the client, its guests, invitees as well as any person who have gained access to the hospitality facility illegally, this shall be without any liability to the client by SIML and SIML shall retain any and all payments made for such tickets.
10 GENERAL
10.1 The client is prohibited from selling any items, merchandise or goods within the hospitality facility, unless otherwise agreed by SIML in writing, which decision is within SIML’s sole and absolute discretion. Offenders will have their item, merchandise and goods removed without compensatio,n and the client, its guests,and invitees will be evicted from the hospitality facility.
10.2 The client is prohibited from setting up and/or distributing any marketing or branding material within the hospitalit industry facility, unless otherwise agreed by SIML in writing, which decision is within SIML’s sole and absolute discretion. Offenders will have their item, merchandise and goods removed without compensation and the client, its guests,invitees will be evicted from the hospitality facility.
10.3 The client is prohibited from smoking in the hospitality facility. The Client hereby indemnifies SIML against any prosecution or penalties that may be instituted or imposed by any competent authority, as a result of contravening the Tobacco Control Act (as amended)
10.4 SIML abides and adheres to the Liquor Control Act (as amended), accordingly is prohibited by law to serve alcohol to any person under the age of 18 (eighteen). The client and any of its guests and invitee’s shall exercise control and ensure responsible drinking. SIML will refuse to serve any alcoholic beverages to any person, should the client or any of its guests and invitees fail to produce an identity document (or any other form of identification). The Client or any of its guests and invitees shall be prohibited from knowingly (or reasonably should of known) serving, giving or allowing any person under the age of 18 (eighteen) to consume alcoholic beverages.
10.5 The client or any of its guests and invitees hereby indemnifies the event and SIML, its employees, agents, representatives or suppliers, (i) against any prosecution or penalties that may be instituted or imposed by any competent authority, as a result of the client or any of its guests and invitees contravening the provisions of the Liquor Control Act (as amended (ii) against any injury or death suffered by any third party as a result of assault or physical altercation by the client or any of its guests and invitees intoxicated by alcohol and (iii) against loss of income or damages suffered as a result of the Liquor Control Board revoking, cancelling / withdrawing the venue owner, the or SIML’s existing liquor license or as a result of the Liquor Control Board’s refusal to grant the venue owner or SIML any liquor license in the future due to the client or any of its guests and invitees contravening the Liquor Control Act (as amended).
10.6 The Client is prohibited from advertising the hospitality tickets through any medium for financial gain or to acquire any form of commercial exposure, which would otherwise misrepresent or give a false impression to the genera public that the client is in any way associated with the event, SIML or the partners/sponsors of the event, unless otherwise agreed by SIML in writing, which decision is within SIML’s sole discretion.
10.7 The Client shall have no right to use the official logo, official designations or name of the event, SIML or the partners/sponsors unless otherwise agreed by SIML, in writing, which decision is within SIML’s sole discretion.
10.8 Should SIML institute action against the client pursuant to a breach of the client of these terms and conditions, then without prejudice to any other rights which SIML may have, SIML may recover from the client all proven legal costs incurred by it, including party and party costs, tracing fees and such collection commissions as SIML is obliged to pay its attorneys.
10.9 This terms and conditions constitute the entire agreement between the parties and no terms, conditions, representations, warranties, variations or amendments to any term or condition hereof shall be valid or binding on SIML, unless reduced to writing and signed by an authorized representative of SIML.
10.10 No relaxation or indulgence by SIML may constitute a waiver of its rights and shall not preclude it from exercising any rights which may have arisen in the past or which might arise in the future.
10.11 The client shall have no advertising or sponsorship or partnership rights or association with the event.
10.12 SIML may cede and assign its right and obligations under these Terms and Conditions. The client shall not be entitled to cede any of its rights or delegate any of its obligations under this terms and conditions, to any third party, without the prior written consent of SIML.
10.13 The client warrants that he/she is duly authorised to make this booking, where the booking is made on behalf of another, and bind such person/s.
11 RISK AND INDEMNITY
11.1 The Client and its guests and invitees enter the event and the hospitality facility entirely at his / her / its own risk. SIML, its employees, officers, agents shall under no circumstances be held liable for any injury, death, damages, or loss of property suffered by the client or any of his / her / its guests or invitees, arising from any act, or omission by SIML, its employees, officers, agents and the client hereby irrevocably indemnifies SIML against such claims, loss or damages.
11.2 DAMAGES - the client undertakes to pay all costs of repairing, restoring or replacing any proven damage to any part of the hospitality area caused by any act, default, omission or neglect of the client, their guests or invitees within 7 days of receipt of an invoice from SIML.
11.3 The Client and its guests and invitees acknowledge that they are individually responsible for their own property brought to and into the venue (including prohibited items) and that there is no storage available at the venue for any such items. None of SIML, the venue or any authorised person accept any responsibility for any loss, theft or damage of a ticket Holder’s personal property and each ticket holder hereby releases SIML, the venue and each authorised person from any liability for any loss or damage to personal property that they may suffer in relation to his or her attendance at the venue.
11.4 The novel coronavirus, COVID-19, was declared a worldwide pandemic by the World Health Organisation. SIML and/or its authorised agent cannot prevent any attendees from becoming exposed to, contracting, or spreading the Covid-19 virus or any other communicable disease while attending the event. It is not possible to prevent against the presence of the disease. Therefore, it is quite possible that attendees may be at risk of contracting or spreading the Covid-19 virus or any other communicable diseases. By entering the event and hospitality facility, the attendee assumes the risks to and understands the above warning concerning the Covid-19 virus or any other communicable diseases. The attendee hereby acknowledges that he/she/it/they have been well informed and is/are aware that by attending the event and entering a hospitality facility, he/she/it/they may be at risk of being exposed to, contracting, and/or spreading the Covid-19 virus or any other communicable diseases. The client agrees to adhere to all Covid-19 protocols that will be implemented while attending the event.
11.5 The ticket holder waives the right to bring any claim, whether for illness, sickness, personal injury and death, including the loss of/to property, against SIML.
12 POPIA
12.1 SIML understands that your personal information is important to you and that you may be apprehensive about disclosing it. Your privacy is just as important to us and SIML is committed to safeguarding and processing your information in a lawful manner.
12.2 SIML would like to make sure that you understand how and for what purpose we process your information. If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer. You can request access to the information we hold about you at any time and if you think that we have outdated information,please request us to update or correct it.
Information Officer Details for SIML:
Siphiwe Buthelezi – ngchospitality@suninternational.com
SIML will only process your information for the following purposes:
• To process your payment;
• To provide you with your tickets/accreditation to the event/hospitality facility;
• To provide your details to third party suppliers solely for the purpose of carrying out the services in relation to your booking;
• To confirm, verify and update your details; and
• To comply with any legal and regulatory requirements.
Where we share your information, we will take all precautions to ensure that the third party will treat your information with the same level of protection as required by us. Your information may be hosted on servers managed by a third-party service provider, which may be located outside of South Africa.
13 Prohibited Items and Restricted Items
13.1 SIML has the exclusive right to determine what objects may be brought into the venue by a ticket holder. The following items are prohibited from being brought into the venue and SIML or any authorised person shall refuse entry to, or evict from the venue, anyone who is found to have brought such items into the venue:
13.1.1 ladders (including step ladders); boxes; crates, including folding crates and other similar items intended to be used to achieve an elevated viewing position.
13.1.2 items which are or, in the opinion of SIML or any authorised person, could be used as weapons (including, but not limited to firearms, knives, sticks etc.).
13.1.3 pyrotechnic devices; fireworks or explosives; smoke canisters; incendiary devices; flares; compressed gas horns or other similar items.
13.1.4 musical instruments; megaphones; PA systems; or other similar items used for amplification or broadcast.
13.1.5 model aircraft; drones; kites or another similar airborne craft/item.
13.1.6 bicycles, scooters and other ride-on equipment, except those required to be used as mobility aids by registered persons with mobility impairment, in which case such items need to be preauthorized by SIML.
13.1.7 wheeled objects, including skateboards, skates (including in-line skates) and other unauthorised sporting goods.
13.1.8 any objects or clothing bearing commercial identification, images or statements which, in the opinion of SIML or any authorised person, may be used for Ambush Marketing or other similar unauthorised promotional purposes.
13.1.9 alcoholic beverages and foodstuffs (except those permitted at the discretion of SIML); drugs (except prescription drugs).
13.1.10 items which, in the reasonable opinion of SIML or an authorised person, could potentially harm, cause
alarm, upset or offence to other attendees at the event. Prohibited Items may be removed, confiscated or destroyed at the discretion of SIML, or any authorised person and a Ticket Holder will have no right for the item to be returned.
13.1.11 No pets or animals, except for guide dogs, may be brought into the venue.
14 Standards of Behaviour
14.1 Threatening, abusive, violent, uncouth or discriminatory behaviour and foul language is strictly forbidden and will
result in ejection from the venue and, where appropriate, enforcement action being taken by relevant authorities.
14.2 Interfering or tampering with any equipment, furniture, fitting or other similar infrastructure within the venue will not be tolerated and will result in ejection from the venue and, where appropriate, enforcement action being brought by relevant authorities in accordance with legislative provisions. Defacing or obscuring any notice, advertisement or other article of event branding is strictly forbidden.
14.3 Mobile telephones and similar communications devices will be permitted within the venue to the extent that they
are used for personal and private use only and in accordance with stipulated rules and requirements within the
venue by SIML. Such rules will include:
14.3.1 all devices must be in SILENT mode at all times.
14.3.2 flash functionality must be switched off.
14.3.2 mobile devices that are used in contravention of this policy will have to be surrendered to officials or the person using them will be required to leave the venue.
By purchasing an online ticket from TicketPro you are agreeing to these terms and conditions and you hereby consent to SIML processing your information for the abovementioned purposes.