Ticketpro

HOSPITALI-TEE LOUNGE ONLINE BOOKING TERMS AND CONDITIONS

SUN INTERNATIONAL MANAGEMENT LIMITED (hereinafter referred to as “SIML”)

The ONLINE TICKETPRO PURCHASER (hereinafter referred to as “the Client”)

1.1	Please note that the sale of any hospitality tickets is subject to availability and at the sole discretion of SIML. Due to a limited number of tickets being available each day, tickets are allocated and confirmed on a first come first paid basis. No provisional bookings will be accepted by SIML.

1.2	 The Client acknowledges that they have read, understood and agree to all the terms and conditions by purchasing these tickets.

COLLECTION AND RELEASE OF HOSPITALI-TEE LOUNGE TICKETS

2.1   For security reasons, SIML will not post, deliver or courier any hospitality accreditation to clients, any such accreditation may only be redeemed against a TicketPro ticket – as the Welcome Walkway on the day of validity of the Nedbank Golf.

2.2   SIML will not be liable to replace any hospitality accreditation that may have been lost, destroyed or misplaced by the client for any reason whatsoever. 

        3.1   Whilst every effort will be made to ensure the accuracy of the information contained on SIML’s website, 

brochure and/or quote - such information is subject to alteration or amendment at any time, without prior notice 

to the Client and without risk to SIML. SIML shall not be held liable for any inaccuracies on any website, brochure 

or quote supplied by it or an associated partner, and SIML will not be held liable for any damages or loss arising 

out of such incorrect or amended information. 

          3.2   SIML shall be entitled, at its sole discretion, to determine the pricing of any hospitality ticket or service and 

                    may adjust the price in accordance with the prevailing market conditions, without prior notice to anyone. 

          3.3   No price change will be implemented once payment is received in full from the Client against an issued invoice 

unless changes are requested by the Client. 

CATERING AND SPECIAL DIETARY REQUIREMENTS 

          4.1   SIML shall provide and offer catering as well as a variety of alcoholic and non-alcoholic beverages in the 

designated hospitality facility. All food and alcoholic beverages must be consumed within the hospitality facility. 

          4.2   It is the Client’s obligation to ensure that SIML is notified on the TicketPro online portal of any special dietary    

requirements including, but not limited to Vegetarian, Halaal or Kosher - whether for him/herself or for any of its 

guests and invitees. There will be an additional charge to the client for special catering and/or dietary 

requirements/requests on the TicketPro booking portal, which is payable immediately when purchasing your ticket.  

Notice of any special dietary requirements must be received by SIML at least 3 weeks 

At point of online booking - failing to advise SIML of any dietaries, SIML shall assume that no special dietary requirements are necessary, and as such SIML will not be required to provide any dietary services on the day. 

          5.1   The Client or any of its guests and invitees shall ensure that any children and minors that accompany the clients to the even, are well supervised at all times, and that such children and minors are not a disturbance to other clients of the event.

          5.2   The Client shall at all times be responsible for the safety of the children and minors that are accompanying the 

                    Client or any of its guests and invitees. 

          5.3   SIML shall not be held liable for any injury or death of any minor or child, irrespective of whether such injury or death  is caused by the negligence, omission or fault of SIML or any of its employees, agents, representatives, suppliers or sub-contractors.

          5.4   The below child policy will apply for all Hospitali-Tee Lounge tickets:

 5.4.1 Children aged 0 to max 2 years = Complimentary access to the facility. 

	             Limited to a maximum of 2 children per booking.

 5.4.2 Children ages 2 years and older = Charged at full rate 

 6.1	In order to gain access to the hospitality facility the client shall ensure that the necessary accreditation is displayed in 

    the required manner (i.e. wrapped/fastened around the bearer’s wrist) at all times and is at all times visible to the    

    security guard at any access points or management of the event - and must be shown to any of SIML’s staff upon request.

    No access will be granted to the hospitality facility without the required accreditation.

         6.2 	Failing to do so, SIML may evict the client or any of its guests or invitees from the hospitality facility. 

         6.3 	Right of admission to the hospitality facility is reserved by SIML. 

7 NON-PAYMENT AND/OR CANCELLATION OF AGREEMENT BY CLIENT

7.1    Should the client wish to cancel the online purchased hospitality tickets; the following will apply:

7.2.1 Client advises SIML more than 45 calendar days prior to the scheduled date of the event, the client agrees that he/she/it/they will be held liable by SIML for an amount equal to 50% of the total purchase price of the hospitality tickets and SIML is entitled to retain such amount, and refund the balance only, if any, to the client. 

   7.2.2 Client advises SIML more than 30 calendar days but less than 45 calendar days prior to the scheduled date of the event, the client agrees that he/she/it/they will be held liable by SIML for an amount equal to 75% of the to purchase price of the hospitality tickets and SIML is entitled to retain such amount, and refund the balance only, if any, to the client. 

 7.2.3 Client advises SIML less than 30 calendar days prior to the scheduled date of the event, the client agrees that SIML may retain any and all monies received/the total purchase price of the hospitality tickets.

  7.3   Cancellation by the client of this agreement will only be valid if receipt of such notice to cancel is acknowledged 

  by an authorized representative of SIML and has been received from the client in writing, this can be done by contact  

  the following: ngchospitality@suninternational.com

      7.4   Should the client wish to reverse the cancellation in terms of clause 7.2, then this shall be in the sole operational 

          Should SIML be prevented by force majeure from complying with its obligations in terms of these terms and conditions, then the client shall have no claim of any nature whatsoever against SIML arising out of its consequent failure to provide hospitality tickets and services. For the purposes of this clause, a force majeure shall, without limitation of the general  of the aforegoing, be deemed to include any act of God, epidemic/pandemic, strikes, lock outs, any labour/industrial actions, ﬁre, explosions, terrorist attacks, war (whether declared or not), civil war, coup d’etat, invasion, any hostile acts of foreign enemies, riot, civil insurrection, military uprising, insurrection, rebellion, revolution, military or usurped power, ﬂood, earthquake, lightning, action, intervention, or decree of local or national government, interruption of services, such as water and electricity or any other cause beyond the reasonable control of the party aﬀected.

8.1   Should the event, due to force majeure or for any reason beyond SIML’s reasonable control

8.1.1  be cancelled more than 45 days prior to the event, SIML shall refund the client the full purchase price of thehospitality tickets less any other cancellation charges applicable.

8.1.2  be cancelled less than 45 but more than 30 days prior to the event, SIML shall refund the client up to 50% of the purchase price of the hospitality tickets, less any other cancellation charges applicable.

8.1.3  be cancelled less than 30 days prior to the event, SIML shall refund the client up to 25% of the purchase price of the hospitality tickets, less any other cancellation charges applicable. 

 8.1.4  If play is delayed or interrupted but has commenced as scheduled or is resumed on the same day, then the Ticket Holders shall NOT be eligible for a refund.

 8.2   Should the event be cancelled due to Covid-19 restrictions imposed by government at any time before the event  is scheduled to take place, SIML shall refund the Client up to 90% of the purchase price of the hospitality tickets less any other cancellation charges applicable. The amounts retained by SIML is to cover inter ali,a administration fees incurred by SIML. 

        9.1 	The Client is prohibited from advertising and on-selling/reselling the hospitality tickets, and/or awarding the hospitality tickets as a prize to another party - without SIML’s prior written consent, in writing – and such decision is within SIML’s sole and absolute discretion. 

 9.2 	Any contravention of clauses 9.1 by the Client (whether intentionally or otherwise), SIML shall be entitled to withdraw the hospitality ticket/s and evict the client, its guests, invitees as well as any person who have gained access to the hospitality facility illegally, this shall be without any liability to the client by SIML and SIML shall retain any and all payments made for such tickets.

       10.1 	The client is prohibited from selling any items, merchandise or goods within the hospitality facility, unless otherwise agreed by SIML in writing, which decision is within SIML’s sole and absolute discretion. Oﬀenders will have their item, merchandise and goods removed without compensatio,n and the client, its guests,and  invitees will be evicted from the hospitality facility.

10.2   The client is prohibited from setting up and/or distributing any marketing or branding material within the hospitalit industry facility, unless otherwise agreed by SIML in writing, which decision is within SIML’s sole and absolute discretion. Oﬀenders will have their item, merchandise and goods removed without compensation and the client, its guests,invitees will be evicted from the hospitality facility.

10.3 The client is prohibited from smoking in the hospitality facility. The Client hereby indemniﬁes SIML against any prosecution or penalties that may be instituted or imposed by any competent authority, as a result of contravening the Tobacco Control Act (as amended)

 10.4  SIML abides and adheres to the Liquor Control Act (as amended), accordingly is prohibited by law to serve alcohol to any person under the age of 18 (eighteen). The client and any of its guests and invitee’s shall exercise control and ensure responsible drinking. SIML will refuse to serve any alcoholic beverages to any person, should the client or any of its guests and invitees fail to produce an identity document (or any other form of identiﬁcation). The Client or any of its guests and invitees shall be prohibited from knowingly (or reasonably should of known) serving, giving or allowing any person under the age of 18 (eighteen) to consume alcoholic beverages. 

10.5  The client or any of its guests and invitees hereby indemniﬁes the event and SIML, its employees, agents, representatives or suppliers, (i) against any prosecution or penalties that may be instituted or imposed by any competent authority, as a result of the client or any of its guests and invitees contravening the provisions of the Liquor Control Act (as amended (ii) against any injury or death suﬀered by any third party as a result of assault or physical altercation by the client or any of its guests and invitees intoxicated by alcohol and (iii) against loss of income or damages suﬀered as a result of the Liquor Control Board revoking, cancelling / withdrawing the venue owner, the or SIML’s existing liquor license or as a result of the Liquor Control Board’s refusal to grant the venue owner or SIML any liquor license in the future due to the client or any of its guests and invitees contravening the Liquor Control Act (as amended).

    10.6  	The Client is prohibited from advertising the hospitality tickets through any medium for ﬁnancial gain or to acquire any form of commercial exposure, which would otherwise misrepresent or give a false impression to the genera public that the client is in any way associated with the event, SIML or the partners/sponsors of the event, unless otherwise agreed by SIML in writing, which decision is within SIML’s sole discretion.

    10.7  	The Client shall have no right to use the oﬃcial logo, oﬃcial designations or name of the event, SIML or the partners/sponsors unless otherwise agreed by SIML, in writing, which decision is within SIML’s sole discretion.

   10.8   	Should SIML institute action against the client pursuant to a breach of the client of these terms and conditions, then without prejudice to any other rights which SIML may have, SIML may recover from the client all proven legal costs incurred by it, including party and party costs, tracing fees and such collection commissions as SIML is obliged to pay its attorneys.

10.9  This terms and conditions constitute the entire agreement between the parties and no terms, conditions, representations, warranties, variations or amendments to any term or condition hereof shall be valid or binding on SIML, unless reduced to writing and signed by an authorized representative of SIML.

10.10  	No relaxation or indulgence by SIML may constitute a waiver of its rights and shall not preclude it from exercising any rights which may have arisen in the past or which might arise in the future. 

10.11  	The client shall have no advertising or sponsorship or partnership rights or association with the event. 

10.12 SIML may cede and assign its right and obligations under these Terms and Conditions. The client shall not be entitled to cede any of its rights or delegate any of its obligations under this terms and conditions, to any third party, without the prior written consent of SIML.

10.13 The client warrants that he/she is duly authorised to make this booking, where the booking is made on behalf of another, and bind such person/s.

    11.1  The Client and its guests and invitees enter the event and the hospitality facility entirely at his / her / its own risk. SIML, its employees, oﬃcers, agents shall under no circumstances be held liable for any injury, death, damages, or loss of property suﬀered by the client or any of his / her / its guests or invitees, arising from any act, or omission by SIML, its employees, oﬃcers, agents and the client hereby irrevocably indemniﬁes SIML against such claims, loss or damages.

11.2 DAMAGES - the client undertakes to pay all costs of repairing, restoring or replacing any proven damage to any part of the hospitality area caused by any act, default, omission or neglect of the client, their guests or invitees within 7 days of receipt of an invoice from SIML. 

11.3  The Client and its guests and invitees acknowledge that they are individually responsible for their own property brought to and into the venue (including prohibited items) and that there is no storage available at the venue for any such items. None of SIML, the venue or any authorised person accept any responsibility for any loss, theft or damage of a ticket Holder’s personal property and each ticket holder hereby releases SIML, the venue and each authorised person from any liability for any loss or damage to personal property that they may suffer in relation to his or her attendance at the venue. 

 11.4   The novel coronavirus, COVID-19, was declared a worldwide pandemic by the World Health Organisation. SIML and/or its authorised agent cannot prevent any attendees from becoming exposed to, contracting, or spreading the Covid-19 virus or any other communicable disease while attending the event. It is not possible to prevent against the presence of the disease. Therefore, it is quite possible that attendees may be at risk of contracting or spreading the Covid-19 virus or any other communicable diseases. By entering the event and hospitality facility, the attendee assumes the risks to and understands the above warning concerning the Covid-19 virus or any other communicable diseases. The attendee hereby acknowledges that he/she/it/they have been well informed and is/are aware that by attending the event and entering a hospitality facility, he/she/it/they may be at risk of being exposed to, contracting, and/or spreading the Covid-19 virus or any other communicable diseases. The client agrees to adhere to all Covid-19 protocols that will be implemented while attending the event. 

 11.5    The ticket holder waives the right to bring any claim, whether for illness, sickness, personal injury and death, including the loss of/to property, against SIML. 

12.1 	SIML understands that your personal information is important to you and that you may be apprehensive about disclosing it. Your privacy is just as important to us and SIML is committed to safeguarding and processing your information in a lawful manner.

12.2 	SIML would like to make sure that you understand how and for what purpose we process your information. If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer. You can request access to the information we hold about you at any time and if you think that we have outdated information,please request us to update or correct it.

Siphiwe Buthelezi – ngchospitality@suninternational.com

 SIML will only process your information for the following purposes:

•	To provide you with your tickets/accreditation to the event/hospitality facility;

•	To provide your details to third party suppliers solely for the purpose of carrying out the services in relation to your booking;

•	To confirm, verify and update your details; and

•	To comply with any legal and regulatory requirements.

Where we share your information, we will take all precautions to ensure that the third party will treat your information with the same level of protection as required by us. Your information may be hosted on servers managed by a third-party service provider, which may be located outside of South Africa.

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Nedbank Golf Challenge General Admission - 

Whether you're an avid golfer or a dedicated fan, this is your chance to witness golfing excellence at its finest. Join us at Sun City for an unforgettable four days of competition, camaraderie, and excitement.

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