Carpe Diem 

Carpe Diem 2026

Ticketpro

1.1.	This website, www.ticketpros.co.za (Website) is owned and operated by Ticketpro Proprietary Limited, (Registration Number 2010/003078/07) a private company registered in the Republic of South Africa. ("Ticketpro") 

1.2.	Ticketpro and its subsidiaries and associated companies (“Ticketpro Group”) [referred in these terms of use as “Ticketpro” “us”, “we”, “our”] owns and operates various platforms and all related services (“Services”) to facilitate the sale and purchase of tickets and access to a variety of events on behalf of promotors and other relevant third parties as well as the sale of various value-added services and other products [together referred to as “Products”] on behalf of VAS Providers via this Website and other Distribution Channels. 

1.3.	Ticketpro provides the information, text, graphics and other materials uploaded, downloaded or appearing on the Website (“Content”) to promote, market, inform and offer the sale of Products and Services to visitors to and users of the Website ("you"/ “your”).

2.1.	These terms of use (“User Terms”) together with our Privacy Policy describe the rules which govern visitors to and users of this Website and are applicable to your usage of and interaction with the Website and are a binding and enforceable contract between you and Ticketpro. 

2.2.	CONSUMER PROTECTION ACT NOTE: Please read these User Terms carefully.  Certain of them (indicated in bold) limit our liability or place liability on you.  Nothing contained in these User Terms is designed or intended to remove or in any way diminish your rights in terms of the CPA which will always prevail.

2.3.	If you have any queries, please contact us at info@ticketpros.co.za.

3.1.	When you visit, browse, and/ or use the Website you are agreeing to comply with and be legally bound by these User Terms and you provide your express consent for your personal information to be dealt with on the terms of the Privacy Policy.

3.2.	These User Terms apply when you visit the Website for the first time and throughout your use of the Website.  

3.3.	These User Terms apply regardless of whether you purchase Products and/ or Services via this Website or via any other Distribution Channel which is duly authorised to offer, promote and sell the Products and Services on behalf of Ticketpro (“Distribution Channels”).

3.4.	The latest version of these User Terms applies each time you visit this Website. 

3.5.	We may amend these User Terms at any time. The version applicable to your contract is the version which is posted on the Website at the time you access, browse, view or use the Website. Each time you use the Website you should check the User Terms to ensure that you agree to them in their current form. Your continued access to or use of the Website and the products and services after amendments are made to the User Terms will be deemed to be your consent to be bound by the User Terms, as amended.  If You do not agree to the amended or updated User Terms, you must stop using the Website.

3.6.	We may immediately terminate these User Terms, or generally cease offering or deny access to the Website, at any time for any reason.

3.7.	Please note that the User Terms stated in this document refer to the use by you of the Website and are separate from and in addition to any commercial agreement concluded between you and Ticketpro or any other third party pursuant to the use of the Website for the purchase of Products and/ or Services.

4.1.	While we make every effort to update the Content provided on the Website on a regular basis, we make no representations or warranties, whether express, implied in law, or residual, as to the accuracy, completeness or reliability of any Content on the Website.

4.2.	The Website aims to provide general information regarding the various Products and Services that Ticketpro promotes and is not intended to, nor does it constitute, specific advice. Information, ideas and opinions expressed on this Website should not be regarded as the official opinion of Ticketpro.

4.3.	You shall have no claim against Ticketpro for any interruptions or accuracy or reliability of the Content.

4.4.	No opinions, research information, data or Content contained on the Website (whether posted by Ticketpro or a third party) should be construed as advice. Before making any decision or taking any action that might affect you or your business, you should seek specific, professional advice about the Products and/or Services.

4.5.	We reserve the right at any time to change or discontinue without notice, any aspect or feature of the Website, any Content and/or any Product or Service offered. 

5.1.	You may only utilise the Content contained on the Website for your own, non-commercial use.

5.2.	You agree that you will not, other than as provided in these User Terms: 

5.2.1.	remove any copyright, trademark or other proprietary notices from the Website or any portion thereof; 

5.2.2.	reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Website; 

5.2.3.	decompile, reverse engineer or disassemble any part of the Website except as may be permitted by applicable law; 

5.2.4.	link to, mirror or frame any portion of the Website; 

5.2.5.	cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Website or unduly burdening or hindering the operation and/or functionality of any aspect thereof; 

5.2.6.	attempt to gain unauthorized access to or impair any aspect of the Website or in respect of related systems or networks; or

5.2.7.	use any technology to search and /or gain information from the Website.

5.3.	You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful or in any manner which violates any right of Ticketpro.

5.4.	You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the Content.

5.5.	You accordingly agree to indemnify Ticketpro against any and all claims arising from the use by third parties of any Content from the Website that they have accessed as a result of your reproduction, redistribution, alteration or transmission of that Content in contravention of these User Terms.

5.6.	You must be satisfied that you may lawfully access the Website, read the pages and/or act upon the Content contained in the pages, and Ticketpro accepts no responsibility for your unauthorised access or actions in respect of these matters.

6.1.	Some areas of the Website may not be freely accessible. You may be asked to complete a form of registration in order to access other areas of the Website, for example when you want to purchase Products and / or Services (the “Restricted Areas”).

6.2.	It may be that a charge is payable to obtain access to the Restricted Areas, and if not, Ticketpro reserves the right to introduce a charge for such access at any time. If such a charge is introduced, Ticketpro may deny access to the Restricted Areas if you do not pay the relevant charges and comply with any further registration requirements that Ticketpro may, in its sole discretion, decide to introduce from time to time.

6.3.	When you register for access to the Restricted Areas, you may be asked to provide certain personal details (“Personal Information”). Ticketpro will only use the Personal Information in accordance with its Privacy Policy. 

6.4.	The Website may use cookies to verify the identity of users who have registered to access the Restricted Areas. For further information on this use of cookies, please see the Privacy Policy.

6.5.	Ticketpro reserves the right to terminate your registration to the Restricted Areas and to restrict your access to the Website without notice at any time, provided that, to the extent that the exercise of such right affects your ability to receive or access any information, features or contents for which you have paid or are required to pay any consideration, Ticketpro will use its reasonable endeavours to exercise such right on notice to you.

6.6.	You may cancel your registration with the Website at any time by sending an email to info@ticketpros.co.za.

Jacaranda Music Festival

Jacaranda Music Festival